★★★★★ 1
Seller Stall Tactics
Color: White, Number of Items: 1, Color: White, Number of Items: 1
My chair arrived last Wednesday, but I only assembled it today. It looks overwhelming as you take all of the pieces out of the box, but it is straightforward to assemble. Took me less than 45 minutes start to finish. Assembled, the chair is really nice. Many reviews talk about the incessant squeaking. I'm guessing it has to do with how they assembled the chair. Mine does not make a sound. The seat is very firm, it may be uncomfortable for some people; I'll have a better idea after I use it for awhile. I gave it 4 stars because the plastic lever to raise/lower the chair, the underside broke off in 3 pieces! Fortunately I was able to fit the pieces back, and used liquid Gorilla Glue all over the broken seams. So far it's holding up well. Visually the chair is beautiful.
UPDATED 6/1/20 - I originally gave this chair 4 stars. As you can see in my original post, I took one star off for a crucial piece that was broken inside the box. I read reviews where customers who experienced issues were not getting assistance from the seller. I am now in that same issue. After I initially e-mailed the seller regarding a replacement part for that one piece, they are repeatedly e-mailing me asking me is this part broken, is that part also broken. My last e-mail to them stated that I have explained the issue in detail multiple times and if I am sent one more e-mail asking if another part is broken, I will know this is a stall tactic. I have an e-mail this morning asking if the gas lift is broken. I've contacted Amazon to contact the seller with the understanding that if they stall Amazon as well, a request will be made for a full refund. I am NOT the one to play with when it comes to shady customer service. If I could give negative stars based on the seller alone, I would.
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Reviewed in the United States on May 27, 2020
